Linux Landing Page

Description

This landing page provides a central location to help our clients manage the hardware on the Linux OS environment.
Use the menu below to quickly navigate to other sections in this article and click the "Back" button to return to this quick menu.

Overview

More than 95 percent of the world’s 500 fastest computers utilize some form of a Linux operating system. Linux usage has experienced slow growth over the last decade, but as a new generation of developers gets their hands on this system, expect more users to get on board. Linux users benefit from a tight community of developers who collaborate to create some of the most innovative computing functions on the market. This line of Lenovo devices support the open-source nature of Linux systems. Whether you’re a developer or a loyal user, Linux-based Lenovo desktop computers, laptops and servers will reliably support whatever innovation you introduce. Lenovo has a robust selection of servers that support Linux. Running Linux on Lenovo servers provides an open, reliable, and secure IT environment. Lenovo offers a broad variety of servers available with the Linux operating system for customers who desire one-stop shopping. The range of Linux offerings available on Lenovo servers gives you the flexibility to deploy precisely the solution you need today that can easily scale as workloads demand.

While they all have the Linux kernel in common, various Linux distributions build their own operating systems on top of the basic open-source foundation. Linux distributions, referred to as “distros”, boast a range of backgrounds and features. The following are some of the most popular distros of the Linux Operating System today:

Red Hat Enterprise Linux Server

Business-critical applications need a platform that is proven to be stable. Red Hat Enterprise Linux Server fulfills core operating system functions and includes additional capabilities that provide a firm foundation for application infrastructure. Combining Red Hat Enterprise Linux with Lenovo servers gives you exceptional reliability and military-grade security, freeing you to deliver meaningful business results through technology.

SUSE Enterprise Linux Server

SUSE Linux Enterprise Server running on Lenovo systems offers a reliable, high-performance solution providing application flexibility and enhanced virtualization capabilities. A highly scalable and secure server operating system, SUSE Linux Enterprise Server is built to power both physical and virtual mission-critical workloads. With SUSE Linux Enterprise Server running on Lenovo servers as a foundation, enterprises can deliver business services, enable secure networks, and manage heterogeneous IT resources.

Oracle Linux

Oracle Linux provides the latest innovations, tools, and features enabling enterprises to innovate, collaborate, and create solutions across traditional, cloud-based, and virtual environments. Providing advanced scalability and reliability for enterprise applications, Oracle Linux delivers a high-value, low-cost option for Lenovo servers, which are tested and certified on Oracle Linux.

Canonical Ubuntu Linux

Lenovo has worked with the Ubuntu open-source team on flexible and scalable solutions using our server families. With no license fees or subscription costs, Ubuntu Server can help you scale your data center efficiently. Subscriptions to Ubuntu Advantage, Canonical’s management program, include support for unlimited virtualization and, unlike other enterprise Linux distributions, the price does not increase with additional CPUs.

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Best Recipe

Best Recipes are groups of firmware and drivers that have been tested together to run on certain products. These groups undergo extensive testing to ensure stable OS, I/O drivers, and firmware configurations. Click the following links to get to the Best Recipe page and specific Linux server support page.

How to use Lenovo's Data Center Group YUM Repository
Lenovo Linux YUM Updates Repository: provides links to download specific Lenovo Linux updates, RPMs images from a directory listing, Portable Update Bundles, Lenovo Authenticity Security Key Downloads and Lenovo’s YUM Repository configuration assistance tool.
Latest YUM Repository Releases: download the latest Server/Linux Distro Support Matrix

Search for recently published resources and documents for Linux from Lenovo Press below:

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Resources

REFERENCE ARCHITECTURE

MANAGEMENT SOFTWARE

OS INSTALLATION GUIDES

Click here for more PRODUCT DOCUMENTATION

Download Linux Resources from Lenovo

Terms and conditions

For Lenovo Infrastructure Solutions Group Services Agreement, visit: https:// datacentersupport.lenovo.com/us/en/solutions/ht116628
To view system base warranty or check warranty status, go to the Warranty Lookup page. Use the four-digit machine type and serial number to look up for warranty status.
For warranty upgrade, go to: https://datacentersupport.lenovo.com/warrantylookup#/upgrade

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Compatibility

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Entitlement

When you purchased the software, you should have received an e-mail with the electronic Proof of Entitlement (ePOE) that contains the Lenovo customer number (refer to the following example). Your Lenovo customer number is required to receive support.

Click here to see a sample email below:

To view your entitlement status, go to: https://datacentersupport.lenovo.com/us/en/warrantylookup.
Mail To: If your contact e-mail is incorrect, your entitlement is not created correctly, or you need a copy of the ePOE, send an e-mail to SW_override@lenovo.com and include the following information to receive a new copy of the ePOE.

Customer name
Order number
Describe the nature of the problem
New end customer contact (if appropriate)
New end customer e-mail (if appropriate)

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Creating Support Cases

In preparation for a case involving a Linux server, you will need to collect some information prior to opening a case.

Before opening a case

Click here for tasks you should do before opening a case

Collecting logs

Click here to learn more about collecting logs

To create an e-Ticket support request or a Premier Support case (for systems that have this coverage), click on the picture or the links below to access the Lenovo DCG Support site.

Lenovo - eTicket support request
Lenovo ISG Premier Customer: click here if you have purchased Premier support.
Lenovo - ISG Premier Support Information: click here to learn more about Lenovo Premier services.

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Support

If you need to reach out to Lenovo for Linux support, visit the following ISG Support Plan websites. These plans are provided for customers who have purchased Red Hat (RHEL) or SUSE (SLES) with Lenovo support or Lenovo ESS. You can find contact numbers, resources, and guidance on these websites to help you get the best support possible when and where you need it. Technical support for Linux means the provision of telephone or web-based technical assistance by Lenovo to the Customer's technical contact(s) with respect to installation, errors and technical product problems. Technical support does not cover help with initial installation of the product, software how-to, training and or configuring the production environment. If you need assistance in these areas please contact your Lenovo Sales Representative or Lenovo Business Partner for best service offering.

For customers who have purchased support plans directly from SUSE or Red Hat, please contact:

Contact Us

To contact us by phone, visit Lenovo Linux support - Contact Us site. Follow steps 1 to 4 shown on the picture below to select your country and get the VMware support phone number in your region.

Support Details

Click here to learn more about Linux support details

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Before you call

Refer to the Scope of Support section on the Support Plan page for a list of supported products and Security Level Definitions for Red Hat and SUSE below.
Gather your customer number and product version. Please see the Entitlement section for details on where to obtain your customer number.

Red Hat, SUSE Services provide support in the following languages

English is available 24 hours a day, 7 days a week

Level 1 Support can provided in the following languages/regions on best effort basis during local business hours.

Region	Languages
EMEA	French / Italian/ German / Spanish
Asia Pacific	Korean / Japanese / Mandarin
Latin America	Spanish / Portuguese

Red Hat Severity Level Definitions

Severity Level	Definition	Response
Severity 1 (Urgent)	A problem that severely impacts your use of the software in a production environment (such as loss of production data or a situation in which your production systems are not functioning). The situation halts your business operations, and no procedural workaround exists.	1 hour
Severity 2 (High)	A problem where the software is functioning, but its use in a production environment is severely reduced. The situation is causing a high impact to portions of your business operations, and no procedural workaround exists.	2 hours
Severity 3 (Medium)	A problem that involves partial, non-critical loss of use of the software in a production environment or development environment. For production environments, there is a medium-to-low impact on your business, but your business continues to function, possibly by using a procedural workaround. For development environments, the situation is causing your project to stop or stop migrating into production.	4 business hours
Severity 4 (Low)	A general usage question, reporting of a documentation error, or recommendation for a future product enhancement or modification. For production environments, there is low-to-no impact on your business or the performance or functionality of your system. For development environments, there is a medium-to-low impact on your business, but your business continues to function, possibly by using a procedural workaround.	8 business hours

SUSE Severity Level Definitions

Severity Level	Definition	Response
Severity 1 (Critical)	The operation is in production and is mission critical to the business. The product is inoperable and the situation is resulting in a total disruption of work. There is no workaround available.	1 hour
Severity 2 (High)	Operations are severely restricted. Important features are unavailable, although work can continue in a limited fashion. A workaround is available.	2 hours
Severity 3 (Medium)	The product does not work as designed resulting in a minor loss of usage.	4 hours
Severity 4 (Low)	There is no loss of service. This may be a request for documentation, general information, product enhancement request, etc.)	Next Business Day

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Alias Id:SERVER-OS-LINUX

Document ID:HT505358

Original Publish Date:10/04/2017

Last Modified Date:11/27/2024